EXPLORERS DAY CARE NURSERY LITTLE PEOPLE WITH BIG IMAGINATIONS FOUNTAIN HEAD BUSINESS PARK BISHOP AUCKLAND COUNTY DURHAM DL14 0LZ 01388833637 | 07771680778 explorersdaycare@hotmail.co.uk

FAQ’s

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Q: How do we make an appointment?

A: We offer an open door policy so visit us whenever suits you.

Q: Where did the vision come from for Explorers?

A: We wanted to give children an understanding of the world. Explorers is based on a farm so the learning opportunity is endless.

Q: What are the prices?

A: Please contact us for details as our prices vary on age, and whether you require a half day, full day or session.

Q: What are your times?

A: We open 7am until 6pm.

Q: Do you charge for bank holidays?

A: Yes we do.

Q: Do you ever close?

A: We operate 50 weeks of the year. We close for 2 weeks over Christmas in line with school holidays.

We also close bank holidays.

Q: Do you take childcare vouchers?

A: Yes we do take all for example computer share, Sodexo, Kiddi care and many more. Our finance manager can

advise you on the benefits and help set this up. We also accept families wanting to pay through the Government Tax Scheme.

Q: How do you settle children into nursery?

A: Every child and parent / carer is different. We go off their individual needs but we start with an hour session where

you stay with your child and build it up from there.

Q: Do you have policies and procedures in place?

A: Yes we do they are available in our reception for parents to look at. We have also introduced emailing parent the policy

and procedures so they are there for them to check out if they need to.

Q: Are you ofsted registered?

A: Yes

Q: Who has first aid?

A: We have 9 fully qualified first aiders we are awaiting training for the rest of our team

Q: What sort of food do they eat at nursery?

A: We offer a well balanced variety of home cooked foods. Our products are sourced locally and food is prepared and

cooked fresh on site daily.

Q: Do you go on outings?

A: Yes we do, outings are very important to your little ones as it allows them to explore new environment.

Q: Do you charge for bank holidays?

A: Yes we do.